Privacy Policy

Effective Date: April 4, 2025

Carval Health Spa (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Information: Your name, phone number, email address, and other contact details

• Booking Information: Appointment dates, services booked, preferences

• Payment Information: Billing and transaction data (securely processed)

• Technical Information: Device data, IP address, browser type, and website usage via cookies

2. How We Use Your Information

Your personal information is used to:

• Schedule and manage bookings and appointments

• Communicate with you regarding services or inquiries

• Process secure payments

• Improve user experience and service quality

• Send promotional messages or updates (only if you opt in)

• Maintain security and monitor website activity

3. Sharing of Information

We do not sell or rent your data. Information may only be shared with:

• Authorized service providers assisting in bookings or payment processing

• Legal or regulatory authorities where required by UAE law or for legal protection

4. Cookies and Tracking

We use cookies and similar technologies to:

• Understand website usage

• Provide a smoother browsing experience

• Offer personalized content and promotions

You may disable cookies in your browser settings.

5. Data Security

We take all reasonable steps to protect your information through secure technologies and procedures. However, no internet transmission is 100% secure.

6. Your Rights

You have the right to:

• Access or update your personal data

• Request deletion of your information

• Opt out of promotional messages

• File a complaint with a relevant authority, if applicable

Please contact us to exercise your rights.

7. External Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices.

8. Policy Updates

We may revise this Privacy Policy occasionally. Any changes will be updated here with the revised effective date.

9. Contact Information

For questions or privacy concerns, reach out to:

Carval Health Spa
Business Bay, Dubai, UAE
📞 056 596 8018
📧 info@carvalhealthspa.ae